Terms & Conditions
These Terms & Conditions apply to purchases made through carcomfortlab.com and to use of this website.
Business Information
Legal name: Car Comfort Lab
UEN: 53389521M
Registered business address: 10 Anson Road #27-08 International Plaza, Singapore 079903
Email: support@carcomfortlab.com
Phone: +65 62416497
Support hours: 9:00am to 5:00pm Singapore time, Monday to Friday excluding Singapore public holidays
Products and Orders
Product descriptions, prices, availability, and shipping options are shown on the relevant product and checkout pages. We may decline or cancel an order if an item is unavailable, if payment is not authorised, if order details appear incorrect, or where required to prevent fraud or misuse.
Pricing, Currency, and Payment
Prices are shown on the website in the selected currency. Available payment methods may include Visa, MasterCard, PayPal, Stripe, Cash on Pickup, Bank Transfer, and Google Pay where available at checkout. The payment methods available for a specific order are displayed at checkout before the order is placed.
Shipping and Delivery
Shipping options, costs, and delivery estimates are shown during checkout where available. Delivery timing depends on product availability, destination, and the selected shipping method. For more information, see our Shipping & Returns page.
Returns and Refunds
Most new, unopened items may be returned within 30 days of delivery for a refund. If the return is due to our error, such as an incorrect or defective item, we will also pay the return shipping costs. To request a return, contact us at support@carcomfortlab.com or through the Contact Us page with your order number and product details.
Customer Responsibilities
You are responsible for providing accurate account, billing, shipping, and contact information. You must ensure that purchased products are suitable for your intended use and comply with any applicable local requirements.
Website Use
You must not misuse this website, attempt unauthorised access, interfere with its operation, or use it for unlawful purposes.
Limitation of Liability
To the extent permitted by law, Car Comfort Lab is not liable for indirect, incidental, or consequential loss arising from use of this website or products purchased through it. Nothing in these Terms & Conditions limits rights that cannot be excluded under applicable law.
Governing Law
These Terms & Conditions are governed by the laws of Singapore.
Contact
For questions about these Terms & Conditions, orders, returns, or support, contact us at support@carcomfortlab.com or +65 62416497 during support hours.
Japanese: 利用規約 | 特定商取引法に基づく表記